PRIVACY & COOKIE POLICY
Effective Date: June 22, 2026
ChocoFest (“we”, “our”, or “us”), operated by Mountainlion Events Ltd., respects your privacy and is committed to protecting the personal information you provide when visiting ChocoFest.ca.
This Privacy & Cookie Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.
-
Information We Collect
We may collect personal information that you voluntarily provide when you:
• Purchase tickets
• Subscribe to our newsletter
• Contact us through our website
• Apply as a vendor
• Apply as a volunteer
• Enter contests, giveaways, or special promotions
• Register for classes, workshops, or other event activities
The information we collect may include:
• Name
• Email address
• Phone number
• Mailing address
• Business information (for vendors)
• Registration and application details
• Any information you choose to provide through forms or email correspondence
We may also automatically collect certain technical information when you visit our website, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring websites
• General location information based on IP address
-
How We Use Your Information
We use the information we collect to:
• Process ticket purchases and registrations
• Provide customer service and respond to inquiries
• Communicate important event information
• Send newsletters and promotional updates
• Manage vendor and volunteer applications
• Administer contests and giveaways
• Improve our website, events, and services
• Analyze website traffic and marketing performance
• Meet legal and regulatory obligations
-
Email Marketing and Newsletters
If you subscribe to our newsletter or opt in to receive communications from us, your information may be stored and processed through Zoho Campaigns.
We may use your email address to send:
• Event announcements
• Ticket sale notifications
• Vendor announcements
• Newsletter content
• Promotions and special offers
• Important event updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
We do not sell, rent, or trade email addresses or personal information to third parties.
-
Ticket Purchases
Tickets for ChocoFest are sold through our website and processed using third-party ticketing services.
When purchasing tickets, certain personal and payment information may be collected and processed by the ticketing provider in accordance with their own privacy policies.
ChocoFest does not store credit card information on its servers.
Please review the privacy policies of any ticketing providers used during the purchase process for additional information regarding how your payment information is handled.
-
Cookies and Similar Technologies
Cookies are small text files stored on your device that help websites function properly and improve the user experience.
We use cookies and similar technologies to:
• Enable website functionality
• Remember user preferences
• Improve website performance
• Analyze website traffic
• Measure the effectiveness of advertising campaigns
• Improve the overall visitor experience
Some cookies are essential for the operation of the website, while others help us understand how visitors interact with our content.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the website.
Where required by law, visitors will be presented with cookie consent options when first visiting our website.
-
Analytics and Advertising
We use Google Analytics and Meta Pixel to better understand how visitors use our website and to evaluate the effectiveness of our marketing efforts.
These tools may collect information such as:
• Pages visited
• Time spent on the website
• Device and browser information
• Referral sources
• Advertising interactions
• General geographic location
This information is generally aggregated and does not directly identify individual visitors.
For more information, please review Google’s Privacy Policy and Meta’s Privacy Policy.
-
Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, sponsors, exhibitors, vendors, ticketing providers, or other external services.
These third parties operate independently and maintain their own privacy policies. We are not responsible for the privacy practices or content of third-party websites or services.
We encourage you to review the privacy policies of any external websites you visit.
-
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
-
Children’s Privacy
ChocoFest welcomes families; however, our website is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without parental or guardian consent.
If you believe a child has provided personal information without appropriate consent, please contact us and we will take appropriate steps to remove the information.
-
Access to Your Information
You may request access to the personal information we hold about you, request corrections to inaccurate information, or inquire about how your information is being used.
Requests may be submitted using the contact information below.
We will respond in accordance with applicable privacy legislation, including Alberta’s Personal Information Protection Act (PIPA).
-
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, it will be securely deleted or anonymized.
-
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
Any updates will be posted on this page along with the revised effective date.
Your continued use of our website following any changes constitutes acceptance of the updated policy.
-
Contact Us
If you have questions, concerns, or requests regarding this Privacy & Cookie Policy or how your personal information is handled, please contact:
Mountainlion Events Ltd.
ChocoFest
Email: info@chocofest.ca
Website: https://www.chocofest.ca